FAQs

Place order process:①Select item with (material, process, size, accessories, quantity, etc.) + upload file ②Add to shopping cart ③Fill your receiving address ④Select express ⑤Pay

Helpful Tips ：

①Different products, processes or accessories need to upload artwork separately and add shopping cart for unified settlement; for the same process and accessories, only need to upload the files and add the shopping cart for settlement
②If there is a problem with the file you've uploaded we will contact you to correct it.
③The default hole location is directly above the design. If you need the hole location to be placed in a specific position please leave a note or guide indicating where this location should be.

If you have any problems with the product please contact us and we'll be happy to help!

Template (you can download and use)：
https://drive.google.com/drive/folders/1rZQWb4idhWOBaOoergpkVBSV7gdNrz6A

If products don't have template(such as transparent acrylic keychains), you only need to upload the original design to us. We have designer to make the cutline or hole for you, you just need to indicate your requirements(such as hole position).

To save your time and reach our support quickly, please follow below steps:

• Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
• Capture screenshot or video for the issue you get.
• Specify which template and version you are using.
• Describe clearly how to reproduce the issue.
• Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

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Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.