I was looking for a manufacturer with low MoQ for trial run and stumbled on Melody Charms. Despite them being a less known company, many positive reviews here encouraged me to try making keychain charms for the first time ever. I decided to order 4 pcs of Custom Epoxy Acrylic Keychain Charms, with double sided different designs and epoxy on front side, size 3".
I sent my designs at the time of ordering in June 14th. The staff kindly notified me through e-mail the next day and asked me to fix a small flaw in my designs not matching. After sending my fixed versions, the proof check came soon after in June 17th, which looked great! I also had some issues with my address at first, but after contacting the staff, they quickly solved it for me!
For shipment option I picked Standard, because I was in no particular hurry for a personal project like this, so the order took about a month to arrive. It was interesting to follow the progress of where my order was going through a tracking code I was given!
The package arrived safely in July 8th and the keychains were in great condition! Only one of them had some tiny scratches on the backside, but overall the quality was amazing! I was bit worried if they managed to print the designs well due to my coloring style mixing lost of different colors, but Melody Charms surprised me!
Unfortunately, the finished products turned out to be double sided with same design, instead of different designs which were shown to me in proof check. I contacted the staff soon regarding this issue and they offered to send a new package with correct product soon. Only few weeks later I received the double sided, different design keychains (in the pictures)!
Thank you for the kind melody Charms staff for working so fast! Due to different time zones, it took them a while to reply but they always replied kindly! This being just a small, personal experiment I didn't think a small accident like this being too bad, but I wanted to give a truthful review, so I decided to contact them to get the right product.
Overall, the experience was very positive and concluded this small project on happy note. I'll definitely order from Melody Charms again! Thank you for great customer service and amazing keychain charms! I'm looking forward to gift them to my friends and have tiny chibi Sunday accompany my travels!